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Table of Contents
- How do I see a list of your inventory?
- Where can I find help and/or contact a
salesperson for additional assistance?
- What do the different "Condition Codes"
(i.e., "New", "Remanufactured", "Carrier Return", etc.)
designate?
- Do you have quantity pricing?
- What makes your famous "Blue Box" so
special?
- Does The Wireless Source also purchase phones ?
- What is The Wireless Source's privacy policy ?
- The Wireless Source's industry leading warranty
- What does "handset only" consist of?
- What is the online RA process?
- What does the "Quick Search" ICON do?
- How do I find the phones that I am looking for?
- I have phones to sell - how do I let you know?
- I am a retailer - how can I find out information
specifically pertaining to my needs?
- How can I track shipping status for my order?
- What is the Charitable Recycling Program?
- What is "Repair Stock"?
- Having trouble navigating our site? Try our
site map.
Please select "View
Inventory" from our main links. From here you will be presented
with a selection screen. Simply select which technology ("Product
Line") and/or "Condition" you are interested in and click the "View
Inventory" button.
You have several options here. You can either visit the "Contact
Us" section, for specific departments, email us at mail@twsmail1.com,
fill-out our "Feedback
Form" for specific requests regarding product/price or simply call us
at 1-800-527-4700 (International: 1-248-335-0440 / Fax:
1-248-335-4264).
This is our inventory "grading" system. Please click the
following link to see the descriptions of our different Condition
Codes
Yes, please "Contact
Us" either by email at mail@twsmail1.com,
fill-out our "Feedback
Form" for specific requests regarding product/price or simply call us
at 1-800-527-4700 (International: 1-248-335-0440 / Fax:
1-248-335-4264). Please note, our minimum order quantity is 5.
The Wireless Source buys phones of all makes and models, either through our
"Asset
Recovery Program" or on a "Spot-Buy
(bid)" basis.
The Wireless Source knows that you care how information about you is used and
shared, and we appreciate your trust that we will do so carefully and sensibly.
This notice describes our privacy policy. By visiting The Wireless Source, you
are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does The
Wireless Source Gather?
The information we learn from customers helps us personalize and continually
improve your shopping experience at The Wireless Source.
Information You Give Us:
We receive and store any information you enter on our Web site or give us in any
other way. You can choose not to provide certain information, but then you might
not be able to take advantage of many of our features. We use the information
that you provide for such purposes as responding to your requests, customizing
future shopping for you, improving our stores, and communicating with you.
Automatic Information:
We receive and store certain types of information whenever you interact with us.
For example, like many Web sites, we use "cookies," and we obtain
certain types of information when your Web browser accesses The Wireless Source.
A number of companies offer utilities designed to help you visit Web sites
anonymously. Although we will not be able to provide you with a personalized
experience at The Wireless Source if we cannot recognize you, we want you to be
aware that these tools exist.
E-mail Communications:
To help us make e-mails more useful and interesting, we often receive a
confirmation when you open e-mail from The Wireless Source if your computer
supports such capabilities. If you do not want to receive e-mail or other mail
from us, please email our Customer Service
Department and indicate your
preference.
We sometimes receive updated delivery and address information from our shippers
or other sources so that we can correct our records and deliver your next
purchase or communication more easily.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's
hard drive through your Web browser to enable our systems to recognize your
browser and to provide features such as quick logout and storage of items in
your Shopping Cart between visits.
The "help" portion of the toolbar on most browsers will tell you how
to prevent your browser from accepting new cookies, how to have the browser
notify you when you receive a new cookie, or how to disable cookies altogether.
However, cookies allow you to take full advantage of some of The Wireless
Source's coolest features, and we recommend that you leave them turned on.
Does The Wireless Source Share the Information It
Receives?
Information about our customers is an important part of our business, and we are
not in the business of selling it to others.
Agents:
We employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders, delivering packages, sending postal mail and
e-mail, removing repetitive information from customer lists, analyzing data,
providing marketing assistance, processing credit card payments, and providing
customer service. They have access to personal information needed to perform
their functions, but may not use it for other purposes.
Business Transfers:
In the unlikely event that The Wireless Source, Inc., or substantially all of
its assets are acquired, customer information will of course be one of the
transferred assets.
Protection of The Wireless Source and Others:
We release account and other personal information when we believe release is
appropriate to comply with law; enforce or apply our Conditions of Use and other
agreements; or protect the rights, property, or safety of The Wireless Source,
our users, or others. This includes exchanging information with other companies
and organizations for fraud protection and credit risk reduction.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using
Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming
an order. Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password
and to your computer. Be sure to sign off when finished using a shared computer.
What Information Can I Access?
The Wireless Source gives you access to some information about you for the
limited purpose of viewing and, in certain cases, updating that information.
This list will change as our Web site evolves.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even
though it might be needed to make a purchase or to take advantage of some The
Wireless Source features.
Children
The Wireless Source does not sell products for purchase by children. If you are
under 18, you may use The Wireless Source only with involvement of a parent or
guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit The Wireless Source, your visit and any dispute over
privacy is subject to this Notice and our Conditions of Use, including
limitations on damages, arbitration of disputes, and application of the law of
the state of Michigan. If you have any concern about privacy at The Wireless
Source, please send us a thorough description to our Customer
Service Department, and we will
try to resolve it. Our business changes constantly. This Notice and the
Conditions of Use will change also, and use of information that we gather now is
subject to the Privacy Notice in effect at the time of use. We may e-mail
periodic reminders of our notices and conditions, unless you have instructed us
not to, but you should check our Web site frequently to see recent changes.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol
(IP) address used to connect your computer to the Internet; login; e-mail
address; password; computer and connection information such as browser type and
version, operating system, and platform; purchase history; the full Uniform
Resource Locators (URL) clickstream to, through, and from our Web site,
including date and time; cookie number and products you viewed or searched for.
Your Satisfaction Guaranteed!
Test Drive our Products.
Money back guarantee on your very first order!
On your very first order if you are not completely satisfied, you may return the
unit(s) to The Wireless Source for a full refund*. The following conditions
apply:
· The unit(s) is in its original condition and packaging
· The unit(s) and packaging may not be damaged or altered in anyway*
· The unit(s) must be returned complete
Requests for returns must be received in writing to the Warranty Department as
stated below using Return Authorization Number issued by The Wireless Source.
* Refunds on first time orders are available except for product sold
"As-Is" or where otherwise specifically stated on our sales order
and/or confirmation. You will be responsible for paying freight on the returned
items. The return request must be made within 15-days of the invoice date. The
equipment must be returned and received by The Wireless Source within 30-days of
original shipment.
See terms
and conditions for actual warranty information.
Beyond the first order, our exchange policy is convenient:
Any unit(s) that is defective while in the warranty period will be repaired
and/or exchanged for the same or equivalent unit(s). If the unit(s) cannot be
repaired and a replacement unit(s) is not readily available, The Wireless Source
at its sole discretion may refund the purchase at the current market price.
Refunds or credits are not offered when the unit(s)s can be repaired or a
replacement unit(s) is available. You may be responsible for paying
freight on the returned items.
The Wireless Source does not offer price protection or stock re-balancing.
See Terms and Conditions and Return
Authorization for actual warranty information.
Return Authorization Number:
All requests for warranty returns must be placed in writing via e-mail or faxed
(248-335-4264) to our Warranty Department
or electronically validated through our online Return Authorization system prior to sending phones back to The Wireless Source. The Wireless Source will
issue a Return Authorization Number for all approved warranty returns. The
Return Authorization Number must appear on the outside of the shipping box.
Equipment sent into The Wireless Source without a Return Authorization Number
will be refused and returned to the sender at their expense.
NO Battery or Charger is included for items described as "Handset
only". However, if you should want any of the following:
(1) battery and/or charger
(2) the handset "kitted" in a white box (with or without
battery/charger)
(3) refurbished (if not already), test data sheet, battery, charger, manual and
"kitted" in our "Blue Box"
please let us know in your order comments. Please note, options 1-3 will include
appropriate additional costs - We will contact you to confirm, prior to
shipping.
The Wireless Source's web-enabled return authorization
system is a state-of-the-art online validation system for easily obtaining a RA
number when returning phones to the Wireless Source which are still within their
warranty period.
Completely integrated with this B-to-B site it is designed
to facilitate customer returns conveniently and efficiently. Customers are
able to generate a return authorization number 24/7 with this system. It
automatically verifies warranty periods and accuracy of requested returns on the
fly. Integrated with our inventory tracking software - this system is a
great convenience to you.
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You will see a login option to
the right if you are currently not logged into the site. If you have
forgotten or do not know your customer login information - you can
retrieve it through email
or if your email has changed - click here
to have a customer service rep. update your information.
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Identify the ESN of the phone(s)
you are returning using our convenient search functions or file
import procedure.
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Identify the reason for the
return for the phone(s).
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Electronic validatation for the
phone(s) to ensure they are within the warranty period based on the ship
date.
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Confirmation of request. (this
step will deliver you a Return Authorization Number that you will use when
returning the phone(s) to us. |
The Quick Search ICON will take you to our search
engine. You may use the search engine to query our inventory to
quickly find the items you are looking for. When searching for a specific model,
just enter the model number (i.e.,"918", "7760",
"411", "860", etc.) in the search term box. If you are
looking for a certain manufacturer (Ex: NOKIA or MOTOROLA), type of phone (ex:
CDMA, 1.9 ) or a TWS item number (ex: ERI788------ETH), enter your keyword (or
substring of a keyword) and select the Search Item Description option.
Throughout the site - you will see a magnifying glass that
gives you search hints. Click on this and a "hints" window will
popup.
On our home page and throughout our site you will see an
ICON "We buy phones". Click on this ICON and you will be taken
to a screen that will query you on the types of phones that you are
selling. Fill this information out and one of our purchasing agents will
get back to you quickly.
We have created a retailer page specifically tailored for
your needs. From our home page, just click on the retailer ICON in the
right column to access our focused retailer page.
On this page you will find Quick Search links to phones
that may interest you. In addition -- you may further refine your needs by
clicking on specific product solutions.
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Choose "Customer Login" from the
left menu. Login with the customer ID and password assigned to you.
(If you are logged in already -- this menu will not display a login option)
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Choose "Account Info" from the left
menu once you are logged in.
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Scroll down to view your account
history. Your most recent invoices will be listed first. Click on the
invoice which contains the phones you are inquiring about.
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Beneath the label "Shipping Status"
there will be a hyperlink labeled either "Inquire" or "your
tracking number".
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If "Inquire" is displayed - we are
unable to provide electronic tracking information and clicking on this will
popup a form for you to fill out. This form will be directed to
Customer Service and you will receive a prompt reply.
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If "your tracking number" is
displayed - click on it and your shipping status will be displayed in a
popup window.
| The Charitable Recycling Program is a simple and
efficient way of raising funds for your charity of choice. Recycling
used cell phones have many benefits. Your charity of choice will receive
a donation for each cell phone in working order they collect. Charities
depend upon fundraising dollars to carry out their mission statements
and continue their good works. |
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The Charitable Recycling Program is a partnership with REAP2,
an environmental recycling initiative by Automation Alley.
Recycling cell phones will help to preserve our environment
and our birds.
Cell phones should not be disposed of in landfills since they
contain many toxic materials that are harmful to our
environment.
Your donated cell phone will likely be refurbished and put to
further use. Refurbished cell phones are typically sent to
emerging markets and developing countries for reuse.
Your donated phone may bring phone communication to a village
for the very first time.
For more information on the Charitable Recycling Program, please
contact the Program Manager at 248.335.0440, ext. # 301, Contact
Us online, or visit us at www.charitablerecycling.com
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Repair Stock contains inexpensive handsets that require some sort of level II or III repair and which are sold strictly AS-IS.
There are 2 ways to search for Repair Stock on our site.
1). Click on "View Inventory" from our navigation bar:
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Choose "Repair Stock" from the drop
down located near the top of the page. After clicking View
Inventory, our currently available "Repair Stock" will be
displayed. |
1). Throughout our site - you will see Quick Search buttons for
"Repair Stock"
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Click on the Go button to display our currently
available "Repair Stock". |
Having trouble navigating our site? Try our
site map.
Try our new Site Map. Click Here
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Copyright © 2002 [The Wireless Source, Inc.]. All rights reserved.
Revised: April 03, 2009
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